Terms & Conditions

1. Introduction

Welcome to the EPLAN Energy website's terms and conditions. This document outlines the terms governing your use of our website, www.eplanenergy.com (referred to as the "Service").

By using our website, you confirm that you are over 13 years old.

EPLAN Energy is operated by EPLAN Energy Ltd, and we are responsible for the handling of your personal data (referred to as "we," "us," or "our" in these terms).

Contact Details

Here are our full contact details:

Full name of legal entity: EPLAN Energy Ltd

Email address: info@eplanenergy.com

Postal address: EPLAN Energy, Cosford Business Park, Long Lane, Shifnal, TF11 8PJ

Telephone number: 01902 374818

It is crucial that the information we have about you is accurate and current. Please inform us if your personal details change by emailing us at info@eplanenergy.com.

2. What Data Do We Collect, and How Do We Use It?

Personal data refers to any information that can identify an individual. This does not include anonymized data.

We may collect and process the following categories of personal data:

• Communication Data: This includes any communication you send to us, such as through our website's contact form, email, or social media channels. We process this data to communicate with you, maintain records, and handle legal matters.
• Customer Data: This involves information related to purchases of goods and/or services, such as your name, address, email, and payment details. We process this data to fulfill orders and maintain transaction records.
• User Data: This comprises data about how you use our website and online services. We process this data to manage our website, ensure its security, and analyze user behavior.
• Technical Data: This includes information about your use of our website and online services, such as your IP address, browser details, and page navigation. We process this data for analytics, security, and website optimization purposes.
• Marketing Data: This covers your preferences for receiving marketing communications and promotions. We process this data to deliver relevant content, measure advertising effectiveness, and conduct marketing research.

We do not collect any Sensitive Data about you. This refers to information concerning racial or ethnic origin, religious or philosophical beliefs, health, etc.

If you fail to provide requested personal data, we may be unable to fulfill our contractual obligations, such as delivering goods or services.

We will only use your personal data for the purposes for which it was collected or compatible purposes. If we need to use your data for an unrelated purpose, we will notify you and explain the legal basis for processing.

We may process your personal data without your consent if required or permitted by law. We do not engage in automated decision-making or profiling.

3. How Do We Collect Your Personal Data?

We may collect data directly from you or automatically as you use our website. We may also receive data from third parties, such as analytics providers or service providers.

4. Marketing Communications

We may send you marketing communications if you have consented to receive them or if you have made a purchase or inquiry about our products or services. You can opt out of marketing emails at any time.

We will obtain your explicit consent before sharing your personal data with third parties for their marketing purposes.

5. Disclosures of Your Personal Data

We may share your personal data with service providers, professional advisers, government bodies, or in the event of a business transfer. We require these parties to treat your data securely and in accordance with the law.

6. International Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA) if necessary. We ensure that such transfers comply with data protection laws and implement appropriate safeguards.

7. Data Security

We have implemented security measures to prevent unauthorized access, use, or disclosure of your personal data.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. We anonymize data for research or statistical purposes.

9. Your Legal Rights

Under data protection laws, you have various rights regarding your personal data, including access, correction, erasure, and objection. You can exercise these rights by contacting us.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

11. Cookies

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your website experience. Visit our cookie policy for more information.

If you have any questions about our terms and conditions or how we handle your personal data, please contact us at info@eplanenergy.com.