1. Introduction

Welcome to the EPLAN Energy website's terms and conditions. This document outlines the terms governing your use of our website, www.eplanenergy.com (referred to as the "Service").

By using our website, you confirm that you are over 13 years old.

EPLAN Energy is operated by EPLAN Energy Ltd, and we are responsible for the handling of your personal data (referred to as "we," "us," or "our" in these terms).

Contact Details

Here are our full contact details:

Full name of legal entity: EPLAN Energy Ltd

Email address: [email protected]

Postal address: EPLAN Energy, Cosford Business Park, Long Lane, Shifnal, TF11 8PJ

Telephone number: 01902 374818

It is crucial that the information we have about you is accurate and current. Please inform us if your personal details change by emailing us at [email protected].

2. What Data Do We Collect, and How Do We Use It?

Personal data refers to any information that can identify an individual. This does not include anonymized data.

We may collect and process the following categories of personal data:

  • Communication Data: This includes any communication you send to us, such as through our website's contact form, email, or social media channels. We process this data to communicate with you, maintain records, and handle legal matters.
  • Customer Data: This involves information related to purchases of goods and/or services, such as your name, address, email, and payment details. We process this data to fulfill orders and maintain transaction records.
  • User Data: This comprises data about how you use our website and online services. We process this data to manage our website, ensure its security, and analyze user behavior.
  • Technical Data: This includes information about your use of our website and online services, such as your IP address, browser details, and page navigation. We process this data for analytics, security, and website optimization purposes.
  • Marketing Data: This covers your preferences for receiving marketing communications and promotions. We process this data to deliver relevant content, measure advertising effectiveness, and conduct marketing research.

We do not collect any Sensitive Data about you. This refers to information concerning racial or ethnic origin, religious or philosophical beliefs, health, etc.

If you fail to provide requested personal data, we may be unable to fulfill our contractual obligations, such as delivering goods or services.

We will only use your personal data for the purposes for which it was collected or compatible purposes. If we need to use your data for an unrelated purpose, we will notify you and explain the legal basis for processing.

We may process your personal data without your consent if required or permitted by law. We do not engage in automated decision-making or profiling.

3. How Do We Collect Your Personal Data?

We may collect data directly from you or automatically as you use our website. We may also receive data from third parties, such as analytics providers or service providers.

4. Marketing Communications

We may send you marketing communications if you have consented to receive them or if you have made a purchase or inquiry about our products or services. You can opt out of marketing emails at any time.

We will obtain your explicit consent before sharing your personal data with third parties for their marketing purposes.

5. Disclosures of Your Personal Data

We may share your personal data with service providers, professional advisers, government bodies, or in the event of a business transfer. We require these parties to treat your data securely and in accordance with the law.

6. International Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA) if necessary. We ensure that such transfers comply with data protection laws and implement appropriate safeguards.

7. Data Security

We have implemented security measures to prevent unauthorized access, use, or disclosure of your personal data.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. We anonymize data for research or statistical purposes.

9. Your Legal Rights

Under data protection laws, you have various rights regarding your personal data, including access, correction, erasure, and objection. You can exercise these rights by contacting us.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

11. Cookies

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your website experience. Visit our cookie policy for more information.

If you have any questions about our terms and conditions or how we handle your personal data, please contact us at [email protected].


Modern Slavery & Human Trafficking Statement

Our commitment to identifying and preventing modern slavery and human trafficking
in our own business and throughout our supply chains.

July 2025 Turnover £42,497,874 Published under: Modern Slavery Act 2015, s.54
E PLAN Group has a zero-tolerance approach to modern slavery in all its forms
including forced, bonded and child labour, and human trafficking. This statement sets
out the steps we have taken during the above financial year to ensure that slavery
and human trafficking are not taking place in our business or in any part of our
supply chain, in accordance with our obligations under the Modern Slavery Act 2015.

On this page


1. Our structure & supply chains
2. Our policies
3. Due diligence
4. Risk assessment
5. Measuring effectiveness
6. Training
7. Approval

Our structure & supply chains

E PLAN Group operates in the United Kingdom, providing certified professional
services to commercial and domestic customers.

We employ approximately 211 people across England, United Kingdom.

Our supply chains include wholesalers, merchants, and utilities providers. Risk can arise
both in our direct supplier relationships and further upstream in our suppliers' own
supply chains, so our approach considers both.

Our policies


We hold ourselves, and expect our suppliers and partners, to the same high
standards of ethical conduct.

The following policies underpin our approach:

 Modern Slavery & Human Trafficking Policy
 Whistleblowing Policy, with a confidential reporting channel
 Recruitment & Right to Work Policy
 Code of Conduct for employees, workers and directors

These policies are reviewed regularly and updated to reflect legislative change and
emerging risk.

Due diligence

We apply due diligence when onboarding new suppliers and when reviewing existing
relationships, including:

 Verification checks on new suppliers' legitimacy and trading history
 Anti-slavery clauses built into supplier contracts, with a right to terminate for
non-compliance
 Right-to-work and identity checks for all directly employed staff
 Use of vetted, compliance-registered recruitment agencies
 Periodic supplier audits and self-assessment questionnaires
 A confidential channel for raising concerns, available to staff and third parties

Where a concern is identified, we investigate promptly and take proportionate action
- from requiring corrective steps through to ending the relationship.

Risk assessment & management

We assess risk across our business and supply chain by sector, geography,
business model and workforce profile. Higher-risk areas we monitor closely include
outsourced labour and subcontracted services, and suppliers in sectors or regions
with a higher incidence of labour exploitation.

We maintain a risk register reviewed at least annually, apply enhanced checks to
higher-risk suppliers, and require senior sign-off before engaging suppliers in higher-
risk categories. Oversight sits with [the Board / a designated director].

Measuring effectiveness

We track our progress against the following indicators:
Indicator Target

Staff completing modern slavery training 100% annually

High-risk suppliers screened before onboarding 100%

New/renewed contracts with anti-slavery clauses 100%

Whistleblowing reports investigated within target
time 

All, within 20 days

Right-to-work checks for new starters 100% prior to start

Training


We provide modern slavery awareness training to all employees - particularly those
in procurement, HR, recruitment and management - covering how to recognise the
signs of modern slavery, our internal policies and reporting routes, and our legal
obligations under the Act. Training is given at induction and refreshed periodically as
legislation and risk evolve.

Approval

This statement was approved by the Board of Directors of E PLAN Group and will be
reviewed annually, or sooner if there is a material change to our business or supply
chains.

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015.

Daniel Bramall
Director — E PLAN Group · 27/08/2026
© 2026 E PLAN Group. This statement is reviewed annually.

Van Man Cuout

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